Mayoor School, Ajmer has its Grievance Redressal System at various levels under the direct supervision of the Principal. 

Anyone with a genuine grievance may approach the Class Teacher of the student first.

If the grievance is not satisfactorily addressed then the Co-ordinator of the concerned Class may be approached.

The subsequent levels include the Head Primary for the Primary Section and the Head of Academics for the Senior Section of the School and finally the Vice Principal and the Principal.

In case the person is unwilling to appear in self, grievances may be given in writing during PTMs (Parent-Teacher Meetings) in the grievance / suggestion register for parents kept at the entrance of the Academic Blocks of both the Primary and the Senior Schools.

Grievance or Suggestion may also be dropped in writing by the student in the Suggestion Boxes placed in the Academic Blocks of both the Primary and the Senior Schools.


The objective of the Grievance Redressal System is:

·   To develop a responsible and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the School. 

·    To uphold the dignity of the School by ensuring strife free atmosphere in the School through promoting cordial Student-Student and Student-Teacher relationship. 

·    To encourage the Students to express their grievances / problems freely and frankly, without any fear of being victimized.

Suggestion / Complaint Box is placed in the Academic Blocks in which the students, who wish to remain anonymous may put in writing their grievances and their suggestions for improving the Academics / Administration in the School.

The students are the main stakeholders in any institution imparting education, and it’s our endeavour to make all efforts to ensure transparency in all the activities at different stages. Keeping this spirit in mind the School has put in place a set mechanism for students for redressal of their grievances as under:


The Grievances may broadly include the following complaints of the aggrieved students.

        a.   Academic

        b.   Non-Academic

        c.   Grievance related to Assessment

        d.   Grievance related to Victimization

        e.   Grievance related to Attendance

        f.    Grievance regarding conducting of Examinations


Any grievance / complaint relating to sexual harassment will not be covered under these rules as there is separate mechanism for addressing such matters by Committee Against Sexual Harassment.

It is good to air a grievance rather than to keep it bottled up.

The students may feel free to put up a grievance verbally or in writing/or drop it in boxes.

The Grievance Committee will act upon such cases which have been forwarded along with the necessary documents.

The Grievance Committee will assure that the grievance has been properly resolved in a stipulated time limit.


Responsibility for Redressal:

·     The final responsibility for grievance redressal rests with the Principal of the School. 

·     The school expects that grievance redressal be time bound and result oriented. Every grievance is expected to be resolved within a reasonable period of not more than a month and a    half. 

·     The Grievance Redressal Committee of the School shall monitor status and progress of grievance redressal and shall furnish report on grievance redressal to the Principal of the     School. 

·     In case of any grievance, the members of the committee are empowered to sort out the problems at their level through discussion with students. 

·     In case the members fail to find out any solution then the matter is referred to the Principal / Chairman for final resolution of the matter raised.


Considering the nature and depth of the grievances due inquiry is made by the members of the committee and through personal discussion the matter is solved.

The Principal is available to meet the Parents on every working Monday between 11.30 a.m. to 12.30 p.m. The Principal is also available to meet the Parents during all PTMs.

Click here to view Grievance Redressal Commitee